Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage, and protection of personal information provided by users of sibola's online betting platform located at https://sibola.cam. sibola operates as an international online gambling service provider targeting Indonesian players who prefer English-language gaming experiences. We are committed to maintaining the highest standards of data protection and privacy in accordance with international best practices and applicable data protection regulations.

This Privacy Policy applies to all users of the sibola platform, including visitors who browse our website without registering, registered account holders who actively use our services, and former customers whose accounts have been closed. By accessing sibola's website, creating an account, or using any of our services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your personal information as described in this policy.

sibola respects the privacy rights of Indonesian residents and all international users. We implement technical, administrative, and physical safeguards designed to protect personal data from unauthorized access, disclosure, alteration, or destruction. This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy, which together form the complete legal framework governing your relationship with sibola.

2. Information We Collect

sibola collects various categories of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for a sibola account, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (Indonesian KTP number or passport number)
• Contact Information: Email address, phone number, residential address, city, postal code
• Account Credentials: Username, password, and security questions/answers
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay account identifiers), payment transaction history
• Verification Documents: Copies of identification documents, proof of address documents, selfie photographs for identity verification, bank statements or other financial documents required for KYC compliance

2.2 Information Collected Automatically

When you use sibola's platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers, screen resolution
• Usage Data: Pages viewed, features accessed, time spent on pages, navigation patterns, click behavior, games played, bets placed
• Connection Information: IP address, geographic location (country, city), internet service provider, connection timestamps
• Transaction Data: Deposit and withdrawal amounts, transaction dates and times, payment methods used, transaction status, betting history

2.3 Information from Third-Party Sources

sibola may receive information about you from third-party service providers, including:

• Identity verification services that confirm your identity and detect fraudulent activity
• Payment processors that facilitate deposits and withdrawals
• Analytics providers that help us understand user behavior and improve our platform
• Fraud prevention services that assess risk and identify suspicious activity

3. How We Use Your Information

sibola processes your personal information for specific, legitimate purposes related to operating our online betting platform and providing services to you. We use your information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets, play games, and use platform features
• Managing your account settings, preferences, and communication options
• Providing customer support and responding to your inquiries

3.2 Compliance and Security

• Verifying your identity and age to comply with legal requirements (KYC/AML procedures)
• Preventing underage gambling and enforcing our 21+ age restriction
• Detecting, preventing, and investigating fraudulent activity, money laundering, and other illegal activities
• Monitoring for suspicious betting patterns, bonus abuse, and terms violations
• Complying with legal obligations, court orders, and regulatory requirements
• Protecting the security and integrity of our platform and services

3.3 Marketing and Communication

• Sending promotional offers, bonuses, and marketing communications about sibola's services (with your consent)
• Notifying you about account activity, transaction confirmations, and important updates
• Conducting market research and gathering feedback to improve our services
• Personalizing your experience based on your preferences and behavior

3.4 Analytics and Improvement

• Analyzing user behavior, preferences, and engagement patterns
• Improving platform performance, functionality, and user experience
• Developing new features, games, and services
• Testing and optimizing platform elements through A/B testing

3.5 Responsible Gaming

• Implementing deposit limits, time-out features, and self-exclusion tools
• Monitoring gambling behavior to identify potential problem gambling indicators
• Providing information and support resources for responsible gaming

4. Data Sharing and Disclosure

sibola does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with carefully selected third parties in the following circumstances:

4.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf, including:

• Payment processors for handling deposits and withdrawals (Indonesian banks, e-wallet providers)
• Identity verification services for KYC compliance
• Cloud hosting providers for data storage and platform infrastructure
• Customer support platforms for managing user inquiries
• Analytics and marketing service providers
• Game providers who supply casino games and live dealer tables

These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes such as court orders, subpoenas, or search warrants
• Requests from law enforcement agencies or regulatory authorities
• Investigations into suspected illegal activities, fraud, or terms violations
• Protection of sibola's legal rights, property, or safety, or that of our users

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving sibola, your personal information may be transferred to the acquiring entity or third party. You will be notified of any such change in ownership or control of your information.

4.4 Consent-Based Sharing

We may share your information with third parties when you have provided explicit consent for such sharing, or when sharing is necessary to fulfill a service you have requested.

5. Data Security Measures

sibola implements comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

5.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks and financial institutions
• Secure Storage: Personal data is stored on secure servers with restricted access controls and regular security audits
• Firewalls: Multi-layered firewall systems protect our infrastructure from external threats
• Intrusion Detection: Automated systems monitor for suspicious activity and potential security breaches
• Regular Updates: Software and security protocols are regularly updated to address emerging threats

5.2 Administrative Safeguards

• Access to personal information is restricted to authorized employees who require the information to perform their job functions
• Employees receive regular training on data protection and security best practices
• Confidentiality agreements bind all employees and contractors with access to user data
• Regular security audits and vulnerability assessments are conducted

5.3 User Responsibility

While sibola implements robust security measures, you also play a critical role in protecting your information:

• Create a strong, unique password and do not share it with anyone
• Log out of your account when using shared or public devices
• Keep your contact information up to date so we can reach you about security matters
• Report any suspicious activity or unauthorized access immediately

Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that compromises your personal information, we will notify you in accordance with applicable legal requirements.

6. Data Retention and Storage

sibola retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data

While your account remains active, we retain all personal information, transaction records, and account activity data to provide ongoing services and comply with legal requirements.

6.2 Closed Account Data

After you close your account, sibola retains certain information for:

• Legal Compliance: Regulatory requirements mandate retention of transaction records, identity verification documents, and betting history for a minimum period (typically 5-7 years) to comply with anti-money laundering regulations and tax obligations
• Dispute Resolution: Records may be retained to resolve any disputes, claims, or legal proceedings that may arise after account closure
• Fraud Prevention: Certain data is retained to prevent re-registration by users who violated terms or engaged in fraudulent activity

6.3 Data Deletion

Once the retention period expires and legal obligations are satisfied, personal information is securely deleted or anonymized so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

6.4 Data Storage Location

Your personal information may be stored on servers located in jurisdictions outside Indonesia, including the country where sibola's international gaming license is issued. By using our services, you consent to the transfer and storage of your data in these jurisdictions. We ensure that adequate safeguards are in place to protect your information regardless of storage location.

7. Your Privacy Rights

sibola respects your rights regarding your personal information. Depending on your jurisdiction, you may have the following rights:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view much of your account information by logging into your sibola account. For comprehensive information, contact our support team with a formal access request.

7.2 Right to Correction

If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

7.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions. We may be required to retain certain information for legal compliance, dispute resolution, or fraud prevention purposes even after you request deletion.

7.4 Right to Object

You have the right to object to certain types of processing of your personal information, particularly for marketing purposes. You can opt out of marketing communications at any time by adjusting your communication preferences in your account settings or using the unsubscribe link in marketing emails.

7.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to obtain and reuse your data across different services.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

7.7 Exercising Your Rights

To exercise any of these rights, contact sibola customer support via email or live chat with a clear description of your request. We will respond to all valid requests within a reasonable timeframe, typically within 30 days. We may request additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

sibola uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your preferences and activities.

8.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including account login, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with our platform, helping us identify areas for improvement.
• Functionality Cookies: Remember your preferences such as language, currency, and display settings to provide a more personalized experience.
• Marketing Cookies: Track your browsing behavior to deliver targeted advertising and promotional offers based on your interests.

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may impact your ability to use certain features of the sibola platform. Consult your browser's help documentation for specific instructions on managing cookies.

8.4 Third-Party Cookies

Some cookies on our platform are placed by third-party service providers, including analytics platforms and advertising networks. These cookies are subject to the respective privacy policies of these third parties.

9. Third-Party Services

sibola's platform integrates with various third-party services to provide comprehensive gaming experiences and payment options. These integrations may involve sharing certain information with these providers.

9.1 Payment Providers

When you make deposits or withdrawals, you interact with third-party payment providers including Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet services (OVO, DANA, GoPay). These providers have their own privacy policies governing how they handle your financial information. sibola is not responsible for the privacy practices of these payment providers.

9.2 Game Providers

Casino games, slots, and live dealer tables are supplied by third-party game developers such as Pragmatic Play, NetEnt, Evolution Gaming, and others. When you play these games, certain information may be shared with these providers to enable gameplay and ensure fairness.

9.3 External Links

The sibola platform may contain links to external websites for informational purposes. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Policy Updates and Contact Information

10.1 Changes to This Privacy Policy

sibola reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you by posting the updated policy on this page and updating the "Last Updated" date at the top of the document. For significant changes, we may provide additional prominent notice, such as email notification to registered users.

Your continued use of sibola's services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

10.2 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or sibola's data handling practices, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the sibola website

We are committed to resolving any privacy concerns you may have and will respond to all inquiries within a reasonable timeframe.