Please read these Terms & Conditions carefully before using sibola's services. By creating an account or placing bets, you agree to be bound by these terms.
Last Updated: January 2026These Terms & Conditions constitute a legally binding agreement between you and sibola. If you do not agree with any provision contained herein, you must not create an account or use our services. Continued use of the platform after any modifications to these terms constitutes acceptance of the revised terms.
For the purposes of these Terms & Conditions, the following definitions apply:
By registering for a sibola account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These terms apply to all users of the sibola platform regardless of the method of access, including desktop browsers, mobile browsers, and any future applications.
sibola reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon posting to this page. It is your responsibility to review these terms periodically. Continued use of the platform following the posting of changes constitutes acceptance of those changes. If you do not agree with any modifications, you must cease using sibola's services immediately and may request account closure by contacting customer support.
These Terms & Conditions should be read in conjunction with our Privacy Policy, Responsible Gaming policy, and any specific rules governing individual games or betting markets. In the event of any conflict between these general terms and specific game rules, the specific rules shall prevail for that particular game or market.
To register for and use sibola's services, you must meet the following eligibility criteria:
You must be at least 21 years of age at the time of account registration. sibola strictly prohibits underage gambling and employs age verification measures as part of our KYC procedures. By creating an account, you represent and warrant that you are 21 years of age or older. If we discover that an account holder is under 21, the account will be immediately suspended, all bets voided, and any funds in the account forfeited.
sibola primarily serves users resident in Indonesia. You must access and use our services from a jurisdiction where online gambling is not explicitly prohibited by local law. While sibola operates under international gaming licenses from offshore jurisdictions, you acknowledge and accept sole responsibility for ensuring that your use of our services complies with all applicable laws and regulations in your location. sibola does not provide legal advice regarding the legality of online gambling in your jurisdiction.
You must have the legal capacity to enter into binding contracts under applicable law. You may not create an account or place bets if you are under legal guardianship, have been declared legally incompetent, or lack the authority to bind yourself to these terms. You warrant that all information you provide during registration is accurate, complete, and current.
Each user is permitted to maintain only one account with sibola. Multiple accounts, duplicate accounts, or accounts registered using false information are strictly prohibited. If we detect multiple accounts associated with the same individual, all such accounts may be suspended and any winnings forfeited.
To access sibola's services, you must complete the account registration process by providing accurate personal information including your full legal name, date of birth, residential address, contact details, and creating secure login credentials. You agree to provide only truthful, accurate, and complete information during registration and to update this information promptly if it changes.
sibola is required to verify the identity of all users in accordance with international anti-money laundering regulations and responsible gaming standards. You agree to provide documentation supporting your identity, age, and address when requested. Acceptable documents include government-issued identification (Indonesian KTP or passport), recent utility bills or bank statements for address verification, and selfie photographs for identity confirmation. Failure to complete KYC verification within a reasonable timeframe may result in restrictions on your account, including limitations on withdrawals.
You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your account details with any third party or allow any other person to access your account. All activities conducted through your account are your responsibility, regardless of whether you authorized those activities. You agree to notify sibola immediately if you suspect unauthorized access to your account or any security breach.
sibola reserves the right to suspend or terminate any account if we have reason to believe that the information provided during registration is false, inaccurate, incomplete, or misleading. You must use your own identity and payment methods; using another person's identity, payment cards, or bank accounts is strictly prohibited and may result in criminal prosecution.
sibola accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet services (OVO, DANA, GoPay, ShopeePay, LinkAja). All transactions must be conducted in Indonesian Rupiah (IDR). Minimum and maximum deposit limits vary by payment method and are displayed during the deposit process. sibola reserves the right to modify accepted payment methods and transaction limits at any time.
Deposits are typically processed instantly, though processing times may vary depending on the payment provider and banking hours. sibola is not responsible for delays caused by third-party payment processors or banking institutions. You must deposit only funds that you legally own and have the right to use for gambling purposes. Deposits from third-party accounts, joint accounts, or business accounts may be rejected.
Withdrawals are processed to the same payment method used for deposit whenever possible. You must complete KYC verification before your first withdrawal request can be processed. Withdrawal requests are typically processed within 15 minutes to 24 hours during Indonesian business hours (WIB), though actual receipt of funds depends on the payment provider's processing schedule. sibola reserves the right to request additional documentation before processing withdrawals, particularly for large amounts or suspicious activity.
Minimum and maximum withdrawal amounts apply as specified in the withdrawal interface. You may not withdraw funds until any applicable bonus wagering requirements have been satisfied. sibola reserves the right to decline withdrawal requests if we suspect fraudulent activity, money laundering, bonus abuse, or violation of these terms. In cases of suspected fraud, funds may be held pending investigation.
sibola does not charge fees for standard deposits or withdrawals. However, your bank or payment provider may impose their own transaction fees, currency conversion charges, or other costs over which sibola has no control. You are responsible for any such third-party fees.
sibola may offer bonuses, promotions, free bets, and other incentives from time to time. Unless otherwise stated, bonuses are available only to players who have registered in good faith and are using their first and only account with sibola. Abuse of promotions, including but not limited to creating multiple accounts to claim bonuses, will result in forfeiture of bonuses and potential account closure.
All bonuses are subject to wagering requirements, which specify the amount you must wager before bonus funds or associated winnings can be withdrawn. Wagering requirements, minimum odds restrictions, game contribution percentages, maximum bet limits, and expiration periods are specified in the terms of each individual promotion. You must read and understand these terms before claiming any bonus.
Failure to comply with bonus terms may result in forfeiture of the bonus and any winnings derived from it. sibola reserves the right to void bonuses, cancel winnings, and close accounts if we detect bonus abuse or fraudulent behavior. Our decision regarding bonus eligibility and terms compliance is final.
sibola reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. We may also exclude certain users from promotional offers at our discretion if we believe they are abusing promotions or violating terms.
All bets placed on sibola are governed by these general Terms & Conditions and any specific rules applicable to the particular sport, game, or market. Once a bet is confirmed, it cannot be cancelled, modified, or withdrawn except in specific circumstances outlined in the relevant game rules or at sibola's sole discretion. You are responsible for ensuring the accuracy of all bet details before confirmation.
For sports betting markets, settlement is based on official results as determined by the relevant governing body of the sport. In cases where an event is abandoned, postponed, or cancelled, specific rules governing bet settlement are outlined in our sports betting rules, which can be accessed through the relevant sport section. sibola reserves the right to void bets, adjust odds, or cancel markets in cases of obvious errors, technical malfunctions, or exceptional circumstances.
Casino games, including slots, table games, and live dealer games, are governed by their individual game rules provided by the game developer. All games use certified Random Number Generators (RNG) to ensure fair and unbiased outcomes. Game RTPs (Return to Player percentages) are displayed where available and represent theoretical long-term payback rates.
The following activities are strictly prohibited and may result in immediate account suspension and forfeiture of funds:
sibola reserves the right to correct any obvious errors in odds, bet settlement, or account balances. If an error results in incorrect odds being offered or incorrect settlement of bets, sibola may void the affected bets and refund stakes. In cases where winnings have been incorrectly credited due to a technical error, sibola reserves the right to deduct those funds from your account balance.
While sibola strives to maintain continuous service availability, we do not guarantee uninterrupted access to the platform. The service may be temporarily unavailable due to scheduled maintenance, technical issues, server problems, or circumstances beyond our control. sibola is not liable for any losses, damages, or inconvenience resulting from service interruptions or platform unavailability.
In the event of technical malfunctions, game errors, or system failures that affect bet placement, settlement, or account balances, sibola's liability is limited to refunding affected stakes or correcting account balances to their pre-error state. We are not liable for consequential losses, lost opportunities, or potential winnings that may have resulted from the malfunction.
sibola relies on third-party services for certain functions including payment processing, game provision, and odds data. We are not responsible for failures, errors, delays, or other issues caused by these third-party providers. Your use of third-party services may be subject to additional terms and conditions imposed by those providers.
You acknowledge that gambling involves risk and that you may lose money. sibola is not responsible for any gambling losses you incur while using our services. You gamble entirely at your own risk and are solely responsible for managing your gambling behavior, setting appropriate limits, and seeking help if gambling becomes problematic.
To the maximum extent permitted by applicable law, sibola's total liability to you for any claim arising from your use of our services shall not exceed the amount of your account balance at the time of the claim or Rp 10,000,000, whichever is lower. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
You may request closure of your account at any time by contacting customer support. Upon closure, you must withdraw any remaining balance in your account. Once an account is closed, you will no longer have access to sibola's services, and any unclaimed funds may be forfeited after a reasonable notification period.
sibola reserves the right to suspend or terminate your account at any time, with or without cause, including but not limited to the following circumstances:
Upon account termination, all pending bets may be settled or voided at sibola's discretion. If your account is closed due to breach of terms or fraudulent activity, sibola may forfeit your account balance and any pending winnings. If closure occurs for reasons other than terms violations, you will be permitted to withdraw your legitimate balance after completing any required verification procedures.
If you believe you have a gambling problem, you may request self-exclusion from sibola's services for a specified period or permanently. Self-exclusion requests can be made by contacting customer support. During a self-exclusion period, you will not be able to access your account, place bets, or claim any promotions. For more information about responsible gaming tools, please visit our Responsible Gaming page.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which sibola's international gaming license is issued. By using our services, you agree to submit to the jurisdiction of the courts in that jurisdiction for resolution of any disputes arising from these terms.
In the event of any dispute, complaint, or disagreement arising from your use of sibola's services, you agree to first attempt resolution through our customer support channels. Contact our support team via live chat or email with full details of your complaint. We will investigate all complaints thoroughly and respond within a reasonable timeframe.
If a dispute cannot be resolved through customer support, sibola's management will review the matter and make a final decision. sibola's decision regarding interpretation of these terms, bet settlement disputes, account issues, and any other matters related to our services is final and binding.
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect.
For questions regarding these Terms & Conditions, please contact sibola customer support:
All users must be at least 21 years old and provide valid identification documents during KYC verification.
Keep your login credentials confidential. You are responsible for all activities conducted through your account.
Bonus abuse, multiple accounts, and fraudulent behavior will result in account closure and forfeiture of funds.
If you have questions about these Terms & Conditions or need assistance understanding any clause, our support team is here to help.
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